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Archived: Eleighwater House Retirement Home Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 3 May 2018

This was an unannounced inspection on 29 March 2018.

Eleighwater House Retirement Home is a care home for up to 5 older people. The family run home provides personal care in a pleasant rural environment. The home is located in a traditional house and is arranged over two floors. The service provides personalised care and supports people with many different care requirements. At the time of the inspection there were 5 people living in the home.

At the last inspection in December 2015 the service was rated Good.

At this inspection we found the service remained Good.

People told us they were looked after very well at Eleighwater. They said it was, “Overall a nice place to be.” People enjoyed the small, informal environment. The registered manager and their family lived in the grounds of the home. Their regular contact with people and the size of the home contributed to relaxed family style care and support.

People’s comfortable and personalised life-style was supported by the registered manager’s knowledge of good care practice and sound administrative systems.

People felt safe at the home and with the staff who supported them. They had no worries and were confident they could talk to staff. They had confidence any concerns they had would be promptly addressed by the staff.

The provider had systems and processes in place to keep people safe and minimise the risk of abuse. People were supported by sufficient numbers of staff to meet their needs in a relaxed manner.

The registered manager and staff were very pro-active in arranging for people to see health care professionals according to their individual needs. Staff noted changes in people’s health and requested GP visits when required.

People were supported by kind and caring staff. One person said, “Staff are always very attentive and kind.” Another person said, “This is an excellent place. Lovely atmosphere.” A member of staff said, “This is the best place I have worked by far. We are able to give good all round care here.”

People were able to make choices about all aspects of their day to day lives. Their care was responsive to their needs and personalised to their wishes and preferences

There were formal and informal quality assurance systems in place to monitor care and plan on-going improvements. There were audits and checks in place to monitor safety and quality of care.

The service was well run by a registered manager and staff manager who had the skills and experience to run the home so people received high quality person-centred care. The manager led a team of staff who shared their commitment to high standards of care and clear vision of the type of home they hoped to create for people.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 3 May 2018

The service remained Good.

Effective

Good

Updated 3 May 2018

The service remained Good.

Caring

Good

Updated 3 May 2018

The service remained Good.

Responsive

Good

Updated 3 May 2018

The service remained Good.

Well-led

Good

Updated 3 May 2018

The service remained Good.