You are here

Archived: Eleighwater House Retirement Home Good

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 7 November 2013
Date of Publication: 28 November 2013
Inspection Report published 28 November 2013 PDF


Inspection carried out on 7 November 2013

During a routine inspection

The owners provided the majority of care in the home but some part time staff were employed. On the day of the inspection the owners were working with one other member of staff.

People were very complimentary about the staff who supported them. People told us �The staff are so good� and �They are all kind and polite but you can have a bit of fun with them as well.�

People were very happy with the care they received. One person said �Everything is very nice and I certainly feel well looked after.� Another person told us �I am very comfortable. They can�t do enough for you.�

People had access to healthcare professionals to meet their specific needs. Care plans that we read contained records of appointments with healthcare professionals including doctors, community nurses and chiropodists.

All areas of the building that we saw were clean and fresh. People who lived at the home were happy with the standards of cleanliness. One person said �Everywhere is always so lovely and clean.�

Medication was not always administered in line with good practice guidelines which could place people at risk of receiving the wrong medication.

Systems in place to monitor the quality of the service offered and ensure the safety of people were appropriate to the size of the home.