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Archived: Eleighwater House Retirement Home Good

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Inspection report

Date of Inspection: 7 February 2013
Date of Publication: 1 March 2013
Inspection Report published 1 March 2013 PDF


Inspection carried out on 7 February 2013

During a routine inspection

There was a very relaxed and friendly atmosphere in the home. People appeared very comfortable with the staff and the owners. We noted that people were spoken with in a friendly and respectful manner. We saw that staff showed patience and kindness when assisting people.

People who lived at the home said that they continued to make decisions about their day to day lives and their care. One person told us �I can do want I want. I make the decisions about the help that I get and when I get it.�

Everyone we asked said that they were very happy with the care and support they received. Comments included; �I feel well cared for� and �Everything is very comfortable, I couldn�t ask for anything better.�

We observed that people who lived at the home were well dressed and well presented. This showed that staff spent time to assist people with their personal care needs.

We saw that staff encouraged people to remain independent and offered support in a discreet manner which protected their dignity.

We looked at three staff personal files. Files contained application forms and evidence of formal interviews. The home carried out Criminal Records Bureau (CRB) checks before a new member of staff began work. This made sure that only people with the appropriate experience and character were employed at the home.

The owner worked alongside employed staff which enabled them to supervise staff and monitor standards on an ongoing basis.