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Archived: Eleighwater House Retirement Home Good

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Inspection report

Date of Inspection: 22 May 2014
Date of Publication: 24 June 2014
Inspection Report published 24 June 2014 PDF


Inspection carried out on 22 May 2014

During a routine inspection

An adult social care inspector carried out this inspection. We considered all the evidence we had gathered under the outcomes we inspected. We used the information to answer the five questions we always ask:

� Is the service safe?

� Is the service effective?

� Is the service caring?

� Is the service responsive?

� Is the service well led?

This is a summary of what we found:

Is the service safe?

People told us they felt safe at the home. One person said: �I feel safe here, I go to bed with no worries because I know there�s always someone here. If I ring the bell they come instantly.�

The recruitment procedure minimised the risks of abuse to people who lived at the home by making sure all staff were thoroughly checked before beginning work.

People lived in a safe environment. Regular health and safety checks were carried out to ensure all areas of the home and any equipment used were safe.

There were safe systems in place to make sure people received the correct medication at the correct time.

Risk assessments for individuals were incorporated into care plans. This made sure care was provided in a safe way and enabled people to take part in activities with minimum risk to themselves or others.

CQC is required by law to monitor the operation of the Deprivation of Liberty Safeguards. We found the location to be meeting the requirements of the Deprivation of Liberty Safeguards. While no applications have been submitted relevant staff have been trained to understand when an application should be made, and in how to submit one. People�s rights were therefore properly recognised, respected and promoted.

Is the service effective?

People received effective care and support to meet their needs and wishes. Everyone said they felt well cared for at the home. One person said: �I couldn�t ask for anything better. I�d give it 10 out of 10.� Another person told us: �They encourage you to be independent but there is always help when you need it.�

People told us they continued to make decisions about their day to day routines. People said they were able to choose what time they got up, when they went to bed and how they spent their day. One person said: �I�m an early to bed person, always have been, no one worries about that here.�

Staff who worked at the home received appropriate training to make sure they were able to provide care to meet people�s specific needs.

Is the service caring?

Everyone who lived at the home was very complimentary about the staff who supported them. Comments included: �They are all good� and �I think the staff are all kind and would do anything for you.� We saw one person who was unable to communicate their views verbally, was extremely relaxed with the staff who supported them and smiled and laughed with them.

People were treated with respect and dignity. Throughout the visit we saw and heard staff interact with people who lived at the home in a friendly and polite manner. Where people needed support with personal care staff provided this in a discreet and respectful way. One person told us: �They treat us all like human beings; it�s like being part of a family.�

Is the service responsive?

The home monitored people�s health and responded to changes in need. We saw that where a person�s physical needs had changed the home made adjustments to the care and support provided. This made sure they continued to receive appropriate care to meet their needs.

People received care that was very personal to them. Staff demonstrated an excellent knowledge of the people who lived at the home. All were able to tell us about people�s needs and their preferences. One member of staff told us: �Because it�s such a small home you get to know people really well and you can just provide things the way they want.� A person who lived at the home told us: �It�s nice to be somewhere small everyone understands you.�

Is the service well led?

The owner worked alongside care staff at the home which enabled them to monitor care on a daily basis. People told us the provider was open and approachable. One person said: �You can talk to her about anything. Well you can talk to any of the staff about anything really.�

People�s views were listened to and action was taken to make sure suggestions were put in place where appropriate. One person said: �She always wants to know how things are. We talk about things like food and they make menus up from our suggestions.�

People we spoke with did not have any complaints about the care or service they received. However all said they would be able to address any issues with the provider. One person said: �You are always listened to. They never just shrug things off.�