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Archived: Headway Suffolk Ltd Good Also known as Ipswich and East Suffolk Headway

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 21 December 2016

The inspection took place on 15 November 2016 and was announced to make sure there was someone available at the provider’s offices. We last inspected this service on 31 October 2013 and found that the provider was meeting the legal requirements in the areas we looked at.

Headway Suffolk Limited is a domiciliary care agency providing personal care and support to people who live in their own homes. There were eight people using the service at the time of our inspection.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe using the service because staff were trained in safeguarding and they knew how to keep people safe from avoidable harm. There was enough staff to safely meet people’s needs. People had individualised risk assessments that gave guidance to staff on keeping them safe and their medicines were managed appropriately, where required. The provider had policies and procedures in place for the safe recruitment of new staff.

Staff were knowledgeable about people’s care needs and were trained to meet these needs. They sought people’s consent before providing care, and they understood the requirements of the Mental Capacity Act 2005. People were supported with the preparation of their food and drinks.

People were able to express their views and be actively involved in making decisions about their care. Staff were caring, friendly and supportive. They were also respectful of people’s dignity and privacy. People’s needs had been identified prior to them starting to use the service, and were reviewed regularly. People were supported in a personalised way and they all had individualised care plans in place.

Staff were supported in their role and to take part in the development of the service. Regular audits and surveys were carried out to monitor and manage the quality of the service.

Inspection areas

Safe

Good

Updated 21 December 2016

The service was safe.

Staff were trained in safeguarding people and they knew how to keep people safe from avoidable harm.

There were enough staff to safely meet people’s needs.

People had individualised risk assessments in place that gave guidance to staff on keeping them safe.

People’s medicines were managed appropriately.

There were robust policies and procedures in place for the safe recruitment of staff.

Effective

Good

Updated 21 December 2016

The service was effective.

Staff were knowledgeable about people’s care needs and were trained to meet these needs.

The requirements of the Mental Capacity Act 2005 were met.

Where required, people were supported with the preparation of their food and drinks.

Caring

Good

Updated 21 December 2016

The service was caring.

Staff were kind, caring and supportive.

People were able to express their views and be actively involved in making decisions about their care.

Staff were respectful of people’s dignity and privacy.

Responsive

Good

Updated 21 December 2016

The service was responsive.

People’s care needs had been identified before they started using the service.

People were supported in a personalised way and they all had individualised care plans in place.

The provider had effective processes to manage complaints.

Well-led

Good

Updated 21 December 2016

The service was well-led.

There was a registered manager in post who provided effective leadership to the staff.

Staff took part in the development of the service.

The provider carried out regular audits and surveys to monitor the quality of the service.