We carried out a review of the data available to us about Caremark (Richmond upon Thames) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caremark (Richmond upon Thames), you can give feedback on this service.
Caremark (Richmond upon Thames) is a domiciliary care agency providing care and support to 96 people living in their own homes. At the time of the inspection 71 people using the service were receiving personal care. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided
People’s experience of using this service and what we found
The provider ran a safe service for people to use and staff to work in. People’s needs were met, and they were supported by enough appropriately recruited staff. This enabled people to enjoy their lives and live in a safe way. The provider assessed risks to people using the service and staff, monitored them and they were updated as required. Accidents, incidents and safeguarding concerns were reported, investigated and recorded appropriately. Medicines were safely administered.
The provider had a culture that was honest, open, and positive with transparent leadership and management. The statement of purpose clearly defined the provider’s vision and values. Staff were clear about and followed them and were aware of their responsibilities and accountability. They took responsibility and reported any concerns they had. Service quality was regularly reviewed and changes made to improve the care and support people received accordingly. This was in a manner which best suited people. The provider had effective working partnerships that also promoted the needs of people being met outside its remit to reduce social isolation. The provider met Care Quality Commission (CQC) registration requirements were met.
Rating at last inspection
The last rating for this service was good (published 16 March 2018) and there were no breaches of regulations.
Why we inspected
This was a planned inspection based on the previous rating.
CQC has introduced focused/targeted inspections to follow up on previous breaches and to check specific concerns. We undertook a focused inspection approach to review the key questions of Safe, and Well-led.
As no concerns were identified in relation to the key questions is the service Effective, Caring and Responsive, we decided not to inspect them. Ratings from the previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service remains good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Caremark (Richmond upon Thames) on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Caremark (Richmond upon Thames) is a domiciliary care agency. It provides personal care and domestic support to people living in their own homes in the community. It was providing a service to 51 people at the time of this inspection.
Not everyone using Caremark (Richmond upon Thames) receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
Caremark (Richmond upon Thames) was registered with the Care Quality Commission in April 2017. This comprehensive inspection was the first inspection carried out on the service.
A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People and their relatives told us that they had had a very positive experience in receiving care and support. They described the staff as “lovely”, “very good”, “very helpful” and “friendly”. They told us that the service was of high quality, that it was personalised to people’s individual needs and responsive to any changes that people wished to make.
People and their relatives told us that they had regular staff visiting who were punctual and communicated well with them. People knew how to raise concerns and felt that managers and staff were approachable. There was a procedure in place for people to follow if they wanted to raise any issues.
People were supported by staff who were trained and well supported in their job roles. Staff members had been safely recruited and had received an induction to the service. There were systems to safeguard people from abuse and staff completed safeguarding training and knew how to report any concerns.
Staff had access to personal protective equipment (PPE) for the prevention and control of infection.
Staff had received training in the Mental Capacity Act 2005 (MCA) and understood the importance of gaining people’s consent before assisting them.
The service completed assessments of people’s needs and these were used to create the care plan for each person. The service kept people’s needs under review and made changes as required.
The service promoted a culture that was person centred, open and inclusive and had systems in place to monitor the quality of the service and the experience of people who used it.