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Albion Court Care Centre Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 20 March 2020

About the service

Albion Court Care Centre is a residential care home providing personal and nursing care to 82 people aged 65 and over at the time of the inspection. The service can support up to 89 people.

People’s experience of using this service and what we found

There was no registered manager in post as required by law, however, the current manager was in the process of applying for registration. The manager carried out regular audits of the service to oversee the quality of support people received.

Staff had received training in safeguarding and knew how to keep people safe. Staff had been recruited safely and were trained and supported to provide the best possible care for people. Medication was administered safely. Staff supported people following good infection control practices.

People were supported by staff who had the skills and knowledge to do so effectively and staff sought guidance from health professionals in order to support people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff who respected their privacy and dignity and supported their independence.

People's support needs were assessed regularly and planned to ensure they received the support they needed. The provider had a complaints process to share any concerns.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 08 March 2019) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulation.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 20 March 2020

The service was safe.

Details are in our safe findings below.



Updated 20 March 2020

The service was effective.

Details are in our effective findings below.



Updated 20 March 2020

The service was caring.

Details are in our caring findings below.



Updated 20 March 2020

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 20 March 2020

The service was not always well-led.

Details are in our well-Led findings below.