Longwood Grange

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s personal, cultural, social and religious needs were documented in their care plans.

People appeared comfortable with staff and interacted positively with them. We were provided positive feedback from people and their relatives regarding staff at the home. Comments included, “The staff always ask me if I would like help with a shower, getting dressed and so on. They never tell me what to do” and, “I have control over many aspects of my life here, such as where I want to eat my meals, what I want to do during the day, what I want to wear but not so much over the support I need to get up in the morning” and “I feel I can choose what I want to do and when. The staff seem to respect my wishes.”

We observed a variety of activities available, tailored to people’s individual needs and preferences. The service had recently hosted a Halloween party, which people enjoyed, and was planning a bonfire night. People told us, “There’s never a dull moment here, always something we can do and join in with,” and “I like hearing the singing, but I don’t join in.” Relatives were welcome to attend events, and there was a monthly church service that people appreciated. People were also encouraged to go out with relatives or friends if they wished, typically in better weather. During our assessment, one person was preparing for their weekly shopping trip with an old friend.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.