The Care Quality Commission
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Creative Support - North Lincolnshire Services

Overall: Good read more about inspection ratings

Suite 2, Unit 4, Park Square, Laneham Street, Scunthorpe, South Humberside, DN15 6JH (01724) 845519

Provided and run by:
Creative Support Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

During an assessment under our new approach

Date of the assessment: 9 February to 27 February 2026.

Creative Support North Lincolnshire is a home care provider supporting people with their personal care needs within supported living settings. The service can provide care to adults of all ages, who may be living with mental health disorders or for people who may have learning disabilities or autistic spectrum disorder.

Not everyone using the service received a regulated activity. The Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care’. Where they do, we also consider any wider social care provided. At the time of our inspection 28 people were being supported with personal care.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was meeting the ‘Right support, right care, right culture’ guidance.

People were supported by a team who promoted people’s dignity, ensuring people had choice within their daily lives. Staff put people first and advocated for them to ensure people had the same opportunities and that people could live as independently as possible.

People received their care and support when planned and a system was in place to ensure all commissioned hours were provided. The staffing requirement was monitored by the registered manager who was available daily to support the staff.

Staff were competent in their roles and training was provided in all expected areas to ensure staff were confident in providing care to people with various needs. Staff told us they could request additional training in more specialised care, and the provider always accommodated these requests.

The service was overseen by a senior leadership team, which offered supplementary guidance and assistance to the registered manager when necessary. The registered manager led the service with a positive and open culture. People and staff were confident in the registered manager’s ability to address any concerns if any should arise.

Systems were in place to review the safety and quality of the care provided. Records showed oversight of safety incidents, which were reviewed by the senior leadership team. Improvements were needed to the recording of post-incident reviews to ensure staff discussions and learning were clearly captured. The registered manager took feedback on board during the inspection and planned to review these records.

Staff used care plans to support people's needs after assessments were completed. The quality of daily note records required further enhancement. To address this, the leadership team created an action plan and was actively working on improvements.

Staff knew people well and supported people to follow their interests. The service aimed to foster a sense of community across the supported living locations by facilitating group activities and coffee mornings designed to encourage social interaction and friendship. The organisation actively promoted diversity and inclusion throughout the service.

During an assessment under our new approach

Date of the assessment: 9 February to 27 February 2026.

Creative Support North Lincolnshire is a home care provider supporting people with their personal care needs within their own homes. The service can provide care to adults of all ages, who may be living with mental health disorders or for people who may have learning disabilities or autistic spectrum disorder.

Not everyone using the service received a regulated activity. The Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care’. Where they do, we also consider any wider social care provided. At the time of our inspection 3 people were being supported with personal care.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was meeting the ‘Right support, right care, right culture’ guidance.

People were supported by a team who promoted people’s dignity, ensuring people had choice within their daily lives and the support they offered met their needs.

People received their care and support when planned and a system was in place to ensure the monitoring of the care calls. The service made efforts to be flexible in the care they provided, working with the people to suit their requirements. Monitoring was in place by the registered manager who was available daily to support the staff.

Staff were competent in their roles and training was provided in all expected areas to ensure staff were confident in providing care to people with various needs. Staff told us they could request additional training in more specialised care, and the provider always accommodated these requests.

The service was overseen by a senior leadership team, which offered supplementary guidance and assistance to the registered manager when necessary. The registered manager led the service with a positive and open culture. People and staff were confident in the registered manager’s ability to address any concerns if any should arise.

Systems were in place to review the safety and quality of the care provided. Records showed oversight of safety incidents, which were reviewed by the senior leadership team. Improvements were needed to the recording of post-incident reviews to ensure staff discussions and learning were clearly captured. The registered manager took feedback on board during the inspection and planned to review these records.

Staff used care plans to support people's needs after assessments were completed. The quality of daily note records required further enhancement. To address this, the leadership team created an action plan and was actively working on improvements.

28 August 2018

During a routine inspection

This inspection took place on 28 August 2018 and was announced. The service registered with the Care Quality Commission (CQC) in March 2017 as a new service. This was its first rated inspection.

This service provides care and support to people living in a number of ‘supported living’ settings, so that they can live in their own home as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. At the time of the inspection, a total of 17 people were receiving care and support from the service.

The registered provider had policies, procedures and systems in place to record safeguarding concerns, accidents and incidents and took action, informing the local authority and the Care Quality Commission as required. Staff had received safeguarding training and could identify different types of abuse and understood their responsibilities to report any unsafe care or abusive practices.

The provider embedded a proactive approach to managing risks to people who used the service. Risk assessments were carried out to enable people to keep their independence and receive care with minimum risk to themselves or others. We saw risk assessments were in place and covered many aspects of people’s lives including mobility, accessing the community and medication.

We saw people received their medicines when they needed them. The provider had a comprehensive medication policy which supported staff to administer medicines safely. Staff had medicines training and their competency checked annually. We saw medication administration records were completed accurately.

The provider made sure there was enough staff on duty and we found recruitment procedures were safe and all relevant checks were undertaken before new members of staff commenced their employment. Staff received a thorough induction at the start of their employment and new staff completed a qualification known as the Care Certificate if they do not already hold a relevant qualification. Staff had the skills and knowledge required to support people with their care needs.

They received regular training, supervision and appraisals and were knowledgeable about their roles and responsibilities.

Staff supported people to access health professionals including GP’s dentist and other professionals involved in meeting their needs. Staff also supported people to maintain a balanced diet and people were given choices and supported to purchase healthy food options.

Staff understood and demonstrated a good working knowledge of the Deprivation of Liberty Safeguards and the key requirements of the Mental Capacity Act 2005. The provider and staff had received training on the MCA. There was also a policy on the MCA which was accessible to staff.

People were cared for with kindness and compassion. We saw they were treated with dignity and respect and supported to maintain their independence. We observed positive interactions between people and staff throughout the inspection. People looked engaged, relaxed, and happy and were supported by staff that knew them well.

Care and support was planned and personalised to each person, which ensured they were able to make choices about their daily lives. Staff supported people to maintain and develop their relationships with those close to them, their social networks, and community.

People told us they had access to a complaints procedure and were confident any concerns would be taken seriously and acted upon by the registered manager. We saw complaints had been dealt with appropriately

There was a positive culture in the service. Staff told us the registered manager was passionate and dedicated to providing a high-quality service to people. The provider had effective quality assurance arrangements in place and the registered manager conducted regular audits across the service to raise standards and drive improvements in the service.

Further information is in the detailed findings below.