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Archived: SLC Signposts

This service was previously registered at a different address - see old profile

Reports


Inspection carried out on 4 October 2013

During a routine inspection

We asked the regional manager about procedures in place to make sure that people who paid for services knew how much they were expected to pay and how and when payments should be made. Care records contained a service user agreement and a contract which explained the service to be provided and the expectations for payment of that service and documents were signed appropriately.

We spoke with four people who used the service and two relatives. Comments included: "I am very happy with the staff team who look after my relative. They get on with things on a day to day basis and take initiative”, “I would know if my relative was unhappy and I know the care is good” and “My relative is always beautifully clean and tidy and the carers are like family really”.

Each record contained information about all health and social care needs and this showed that staff were kept informed about decisions or changes made to a person's care by another health or social care professional.

Staff were asked to provide the necessary documentation before they were offered a position with the company such as training certificates, references, proof of identity and criminal records bureau check.

We saw that the company asked people for their views about their care and treatment and acted on feedback received.

Records were informative with clear instruction to staff about how needs and risks should be managed. They were stored appropriately and kept for the appropriate length of time.

Inspection carried out on 8 October 2012

During a routine inspection

We were able to talk with three service users and carers who told us that they felt respected and that care staff were “really excellent, fantastic doing a great job". Carers felt able to approach the staff. One person who used the service told us they had been involved in helping to choose their own carers.

People who used the service and their relatives told us that they felt able to raise any concerns with the staff.

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

Staff we spoke with demonstrated an understanding of the different types and signs of abuse and the processes they needed to follow.

We spoke with staff about their training and development within the organisation. Staff told us that they had accessed supervision and line management support

People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.