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Inspection report

Date of Inspection: 4 October 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF | 79.62 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 October 2013, observed how people were being cared for and talked with people who use the service. We talked with staff, reviewed information given to us by the provider and talked with commissioners of services.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

People we spoke with were very happy with the care received from the staff. One person told us “The staff are good, they know what they are doing” and another said “We are good friends, and they help me to remain independent and manage my money”.

We reviewed eleven staff files and found that checks were made on all the staff we looked at to confirm their identity and qualifications. A position of employment was not offered until two satisfactory references were received. In most files we reviewed we saw that three references had been obtained. We noted that pre-employment checks with the criminal records bureau had been carried out and these were reviewed on a three yearly basis. More recently when a review was due a check would be made with the Disclosure and Barring Service (which has replaced the Criminal Records Bureau). We spoke with five members of staff who told us about their interview process and corroborated our findings.

Certificates of competencies such as National Vocational Qualifications (NVQ) Level 2 or equivalent were seen on staff files as well as and other relevant training certificates. Two members of staff we spoke with told us the company were supporting them to complete NVQ Level 3 and another was being supported through NVQ Level 2 at the present time.