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Archived: SLC Signposts

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 4 October 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF | 79.62 KB

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 October 2013, observed how people were being cared for and talked with people who use the service. We talked with staff, reviewed information given to us by the provider and talked with commissioners of services.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

We found that SLC Signposts co-operated with health and social care professionals and other individuals who may be involved in the care, treatment and support of people who used their service. For example we saw that people were assisted to hospital, dental and GP visits and where possible chiropodists and dentists attended the homes where people were supported.

We saw from the records we reviewed that there was a section to record information about people's health and social care needs and information received from other health and social care professionals was documented. This meant that staff were kept informed about decisions or changes which may be made to a person's care by another health or social care professional. A member of staff told us about a district nurse who carried out home visits on a person supported by the agency. The member of staff was able to explain why the district nurse had to attend, what treatment they carried out and where the district nurse recorded their information. This information was recorded in the care record at the person's home and then transferred to the office by staff which meant that there was consistency in the documentation held at the office and at the person's home.

In one record we saw information that SCL Signposts had been involved in a multi-disciplinary team meeting and information received at that meeting had been reflected in the plan of care for the person involved. This meant that a holistic or complete approach to people's overall health care needs was provided.

We spoke with a relative of one person who told us “The people who support [my relative] have a good relationship with other professionals. They take them to appointments such as the consultant or the occupational therapist and they always ask me if I wish to attend which means I am included when I am able to be.”

There were information sharing protocols to ensure that people's personal data was protected.