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All reports

Inspection report

Date of Inspection: 8 October 2012
Date of Publication: 17 April 2013
Inspection Report published 17 April 2013 PDF | 78.66 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 October 2012, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

The provider was meeting this standard.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard

Reasons for our judgement

Staff received appropriate training, professional development, supervision and appraisals.

The organisation was able to demonstrate a robust training and development programme including a” competency framework” for all levels of staff. The framework outlined the provider’s expectation of staff behaviours, and established the standard of skills and knowledge required to carry out their day to day work.

A system was in place to provide opportunities for staff to review their performance with an annual appraisal. Staff also had access to regular support from senior staff and line managers. The manager told us that all new staff had undertaken an induction programme which included a range of basic training such as safeguarding, health and safety, medication, equality and inclusion. We were shown copies of the induction letter sent out to staff outlining the induction programme and expectations that staff members were expected to complete the blended learning programme. A staff member told us that they had received an induction and regularly received information on updated polices and procedures.

The manager of the service maintained a training matrix for the service, which recorded staff attendance at both mandatory training and additional training courses. The matrix was found to be up to date and was monitored by both service managers and the learning and development manager.

We spoke with staff about their training and development within the organisation. Staff told us that they had accessed supervision and line management support and we saw evidence of this in personnel files, including completed personal development plans

The provider also held regular professional development days, where staff accessed further training and were informed of opportunities for progression within the organisation.