4 October 2013
During a routine inspection
We spoke with four people who used the service and two relatives. Comments included: "I am very happy with the staff team who look after my relative. They get on with things on a day to day basis and take initiative', 'I would know if my relative was unhappy and I know the care is good' and 'My relative is always beautifully clean and tidy and the carers are like family really'.
Each record contained information about all health and social care needs and this showed that staff were kept informed about decisions or changes made to a person's care by another health or social care professional.
Staff were asked to provide the necessary documentation before they were offered a position with the company such as training certificates, references, proof of identity and criminal records bureau check.
We saw that the company asked people for their views about their care and treatment and acted on feedback received.
Records were informative with clear instruction to staff about how needs and risks should be managed. They were stored appropriately and kept for the appropriate length of time.