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Barrock Court Care Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 25 June 2021

About the service

Barrock Court Care Home is a residential care home providing personal care for up to 28 people, including older people and people living with dementia. At the time of our inspection, 21 people were living at the home in adapted accommodation at ground level, made up of three separate units.

People’s experience of using this service and what we found

Infection control procedures (IPC), particularly related to the COVID-19 pandemic, had greatly improved since we last inspected. Visiting was safely taking place. We have signposted the provider to support IPC ongoing best practice, particularly regarding testing.

Medicines were generally well managed, but some recording needed to further improve, and we have made a recommendation about this.

Enough staff were on duty but we have made a recommendation regarding this to support ongoing compliance.

Safety checks on the building were carried out and any risks identified to people or staff were assessed and monitored.

People's needs had been assessed prior to moving in. The care provided was good. Some care plans and associated records still needed more detail.

People felt safe and reported that staff were very kind and caring and provided them with a good service. Suitable safeguarding procedures were followed by staff.

Quality assurance checks were in place and we were told these were to be further reviewed. A new manager had very recently come into post and was settling into the role with support from senior management.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 26 March 2021) with two breaches of regulations and we issued conditions on the providers registration. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations and had met the conditions issued against their registration.

Why we inspected

We carried out an unannounced focused inspection of this service on 5 January 2021. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment and governance.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has remained as requires improvement. This is based on the findings at this inspection. We have found evidence that the provider has made some improvements and addressed the previous breaches of regulations, but further time is required to fully address all areas and sustain good practice.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Barrock Court Care Home on our website at www.cqc.org.uk.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 25 June 2021

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 25 June 2021

Caring

Good

Updated 25 June 2021

Responsive

Good

Updated 25 June 2021

Well-led

Requires improvement

Updated 25 June 2021

The service was not always well-led.

Details are in our well-led findings below.