The Yelverton Residential Home

Updated 14 May 2026

Date of Assessment: 27 May to 11 June 2026. We visited The Yelverton Residential Home on 27 May and 10 June 2026.

The Yelverton Residential Home is a care home for a maximum of 28 people. The service was providing support to 24 older people during our assessment.

People were protected and kept safe. Staff risk assessed and reviewed people’s needs frequently. People and their relatives were involved in assessments of their needs and planning people’s care. Staff worked with all agencies, including local health and social care services involved in people’s care to achieve the best outcomes.

People had enough to eat and drink to stay healthy. People enjoyed a variety of good quality food, and a tea trolley was brought to every person both in the morning and in the afternoon. The quantity, variety and choice of group and individual activity provided by the service enhanced people’s quality of life and supported them to socialise and stay active.

Staff monitored people’s health and welfare to support healthy living. Peoples’ care was continuously monitored by management with the support of the electronic IT system. This system was informed by continuous data input from the care staff during their delivery of care and then the system raised notifications to the managers of the service to address. Staff worked with all agencies involved in people’s care for their best outcomes. Staff managed medicines well.

There were enough staff and management with the right skills, qualifications and experience to meet people’s needs. The provider and management supported staff wellbeing. For example, staff were offered a free meal or food throughout the day. Staff felt supported to give feedback and were treated fairly and without discrimination.

People were treated with kindness and compassion by the staff and management.Staff and managers treated people as individuals, supported their preferences and gave choice in all aspects of peoples’ daily lives. Staff protected people’s privacy and dignity in their delivery of care and protected the confidentiality of their information.

Managers worked with the local community to deliver the best possible care and were receptive to new ideas. The Yelverton Residential Home was part of the local village community, inviting the community into the service. People were supported to participate in community activities and use community facilities. There was a wide range and choice of activities available to people, and their families were welcomed into the activities of the service. Staff received and acted on feedback from people, and their relatives.

The provider, service leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. The provider was involved in the day to day working of the service with the registered manager. There was always a manager in the home during daytime hours. They had a comprehensive awareness of the service and was working to further improve its quality.

Updated 14 May 2026

People and relatives were positive about the quality of the service. We also observed people’s mood and wellbeing through their interaction with staff and managers and saw positive and caring relationships.

There was a calm and quiet atmosphere in the service which people enjoyed. People expressed happiness through smiles, chats and jokes. A friendly culture was evident between everyone, and we saw good relationships between people and the staff. One staff member said, “I honestly cannot think of anything I would change here, and it is so relaxed – it is calm, but everything here is done so we are busy and happy, and that shows with the (wellbeing of the) residents.”There was a general social, happy atmosphere in the home and people expressed that they were happy living at the home. One person said, “I’m very happy here.”

Relatives had trust and confidence in the staff and valued the support delivered by The Yelverton Residential Home. One relative said, “I can’t believe how lucky we are that mum is here”. We saw the support staff providing care in a kind, caring and respectful manner. People were treated with respect and dignity.

We heard about how the service involved families in their relative’s care. Families were given access to their relative’s care planning with consent, so they could be fully involved in discussions and knowledgeable about the person’s care. Some families were supported to have weekly face time calls with their relatives. These actions helped families feel involved in their loved one’s care especially if they lived some distance away.

People said how much they enjoyed the extensive, frequent, creative, and community-based activities organised by the service. People had the opportunity to go out both to village facilities and further afield. Families were welcomed into the service at any time and were invited to the many activities provided in the service during the year. For example, there were to be 2 barbecues during the summer, and a Christmas party was held annually. One person said, “I like to do the activities and going out on trips”

People said the service was well managed by the registered manager and the provider and they knew them both well.