The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Home Instead Senior Care

Unit 5, Cabourn House, Station Street, Bingham, Nottingham, Nottinghamshire, NG13 8AQ (01949) 480480

Provided and run by:
RJ Care Services Limited

Important: This service is now registered at a different address - see new profile

All Inspections

11 December 2013

During a routine inspection

We looked at the support plans for three people who were using the service and saw that they gave a good level of detail to inform staff how to support each person. We spoke with two people who used the service and three relatives. Everyone we spoke with commented positively on the care and support offered by the service.

We saw that staff were being supported by the management team by way of formal supervisions and training was delivered to enable them to do their job safely. We spoke with two people who were using the service and with three relatives. All of the people we spoke with gave positive feedback about the staff delivering care and support. One person told us, 'The staff know what they are doing. They are brilliant.' I know they receive training and it is clear they know exactly what they are doing.'

The provider had systems in place to gain the views of people using the service and to monitor the quality of the service provided. One person told us, 'I get calls from the office to see if I am happy with everything and if any changes are needed. I can call the office anytime but I don't really need to.' Another person said, 'They [office staff] call me periodically to check on how things are going.

Records kept were accurate and fit for purpose. The two people using the service who we spoke with told us they had access to their care records and that staff always completed documentation when they visited.

11 March 2013

During a routine inspection

People expressed their views and were involved in making decisions about their care and treatment. We saw that people and their relatives were involved in the assessment of their needs and had access to their care plans. We reviewed the care plans of three people which gave evidence that people had been involved and given their agreement to the care plans that were in place.

We spoke with one person who was using the service and two relatives. One person said, "I am very happy with the care. I would recommend it to anyone.' One relative told us, 'The carer is always on time and I am happy with the care they give.'

There were systems in place to ensure people were protected from abuse or the risk of abuse. All of the people we spoke with told us they felt the care given by staff was safe. They told us they would call the office if they had any concerns about the staff.

There were effective recruitment and selection processes in place. We looked at the recruitment records for three members of staff working for the service. We saw the records were well organised and gave evidence that the appropriate safe recruitment procedures were being followed. There was an interview process to ensure staff had the necessary skills and knowledge to do the job.

People felt able to raise concerns if they needed to. There were systems in place to ensure concerns were acted on within a specified timescale.