Radis Community Care (Poppyfields)

Updated 15 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We planned this inspection to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One inspector carried out the inspection.

Service and service type:

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care service.

Not everyone using Radis Community Care (Poppyfields) received a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 24 hours' notice of the visit to the office because we needed to be sure that staff would be available. This inspection took place on 15 April 2019.

What we did:

Before the inspection visit we looked at information we held about the service and used this information as part of our inspection planning. The information included notifications. Notifications are information on important events that happen in the service that the provider must let us know about. In February 2019 the provider had sent us a completed provider information return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the agency and made the judgements in this report.

During our inspection, we spoke with four people using the service and one visitor. We also spoke with three members of care staff and the registered manager. We checked two people’s care records and two people’s medicines administration records (MARs). We checked records relating to how the agency is run and monitored, such as audits, accidents and incidents forms, staff recruitment, training and health and safety records.

Updated 15 May 2019

About the service:

Radis Community Care (Poppyfields) is a domiciliary care agency. It provides personal care to people living in their own flats within an extra care housing scheme. It provides a service to older people. There were 15 people receiving a personal care service at the time of our inspection.

People’s experience of using this service:

People told us they continued to feel safe. Risks in relation to people’s health, safety and welfare had been identified and action taken where appropriate. Enough staff were employed to meet the needs of the people they provided a service to. Medicines were safely managed. There were systems in place to monitor incidents and accidents and learn from these.

Staff were skilled and competent and knew the people they supported well. People’s care, health and cultural needs were identified so staff could meet these. People were supported to maintain good health. Staff made referrals to health professionals when required. Staff worked within the principles of the Mental Capacity Act (MCA) 2005 and ensured people consented to their care.

People continued to receive care from staff who were kind and caring. People’s privacy and dignity was protected and promoted. People had developed positive relationships with staff who had a good understanding of their needs and preferences.

People received person centred care that met their needs. Care plans gave details of how people would like their needs met. People said they knew how to make a complaint if needed.

People and staff told us the service was well managed and had an open and friendly culture. Managers and staff worked in partnership with other agencies to ensure people got the care and support they needed.

Rating at last inspection:

Requires Improvement. (Previous report published April 2018)

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as scheduled in our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk