Archived: Percurra

People’s experience of using this service: Relatives told us they were very happy with the service being provided.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People were cared for and supported by staff who had received the appropriate training. Staff were employed following the appropriate recruitment checks.

There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents. There were safe medication procedures for staff to follow.

Staff had a good understanding of people’s preferences of care, staff promoted people’s independence. People and their relatives were involved in the planning and review of their care. Care plans were reviewed on a regular basis. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

Where needed, staff supported people with their nutritional requirements.

People were supported to follow their interests and participate in social activities. The registered manager had policies in place to respond to complaints. Support could be provided to people at the end of their life.

The provider had systems in place to monitor and provide good care and these were reviewed on a regular basis.

This service was registered with us on 10/03/2017 and this is the first inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk