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Archived: Westminster Homecare Limited (Chelmsford) Good

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

Inspection Summary

Overall summary & rating


Updated 21 August 2019

About the service

Westminster Homecare Limited (Chelmsford) is a domiciliary care agency that was providing

personal care to 114 people living in their own home at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were systems for assessing and managing risk to help make sure all were kept safe from foreseeable risks. People received safe care and staff understood safeguarding procedures. Recruitment practices were safe, and there was enough staff, which meant people received the calls they needed.

There were systems in place to make sure people received their medicines safely. The service analysed accidents and incidents to prevent reoccurrence and keep people safe from harm.

We have made a recommendation about improving guidance for people with variable mobility needs.

Staff had the right skills and experience to meet people's needs. A comprehensive induction and training programme was completed by all staff. Assessments were carried out to ensure people's needs could be met. Staff understood people's likes, dislikes and preferences and people told us they were offered choices about their care.

The provider ensured there was effective oversight and governance of the service and any concerns in relation to the quality of support were identified and acted upon promptly.

Rating at last inspection

The last rating for this service was requires improvement (published 05 July 2018)

Why we inspected

The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.


Since the last inspection we recognised that the provider had failed, without reasonable excuse, to comply with a condition of their registration namely a registered manager condition (Section 33 Health and Social Care Act 2008). This was a breach of regulation and we issued a fixed penalty notice. The provider accepted a fixed penalty and paid this in full.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 21 August 2019

The service was safe.

Details are in our safe findings below.



Updated 21 August 2019

The service was effective.

Details are in our effective findings below.



Updated 21 August 2019

The service was caring.

Details are in our caring findings below.



Updated 21 August 2019

The service was responsive.

Details are in our responsive findings below.



Updated 21 August 2019

The service was well-led.

Details are in our well-Led findings below.