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We are carrying out a review of quality at My Pillar Limited. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 23 January 2020

About the service

My Pillar Limited is registered to provide personal care to people within their own homes. On the day of the inspection ten people were being supported.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received support that was not always well led. People’s care records and other paperwork were combined which potentially posed a potential risk to care staff being able to understand people’s support needs and risks clearly. The registered manager ensured spot checks and audits were carried out, so people would receive good quality support. People were engaged with to ensure their views were gathered as part of the quality of the service being maintained.

Care staff were trained so they could recognise signs of abuse. People told us they were safe. The registered manager ensured they had appropriate recruitment systems in place to ensure care staff were recruited safely. Care staff received training to support people safely with their medicines. The provider had sufficient care staff to support people and risks to people were identified. Care staff supported people in line with the provider’s infection control procedures and where incidents or accidents happened trends were monitored.

People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care staff were inducted so they could support people appropriately.

Care staff supported people in a caring and kind manner. People’s privacy, dignity and independence were promoted.

People received support that was responsive to their needs. People were communicated with in ways they could understand. Assessments and support plans were used to ensure people’s support was personalised. Reviews took place so changes to people’s support could be identified. The provider had a complaints process in place.

Rating at last inspection

The last rating for this service was Requires Improvement (Report published 16 January 2019).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 23 January 2020

The service was safe.

Details are in our safe findings below.



Updated 23 January 2020

The service was effective.

Details are in our effective findings below.



Updated 23 January 2020

The service was caring.

Details are in our caring findings below.



Updated 23 January 2020

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 23 January 2020

The service was not always well-led.

Details are in our well-Led findings below.