The Care Quality Commission
  • Doctor
  • Independent doctor

Heath Road Medical Centre

Overall: Good read more about inspection ratings

78 Heath Road, Runcorn, Cheshire, WA7 5TJ

Provided and run by:
GP Health Connect Ltd

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Heath Road Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Heath Road Medical Centre, you can give feedback on this service.

15/11/2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Heath Road Medical Centre (operated by GP Health Connect Ltd) on 15 November 2022 as part of our inspection programme. This location has not been inspected since it was registered with Care Quality Commission on 26 April 2017.

The provider GP Health Connect Ltd offers extended access, community dermatology, asylum seeker home visiting, paramedic and pharmacy team services under a contract with NHS England. Patients are referred to the service by their usual GP or NHS 111. Paramedic and pharmacy services are provided provided from Grove House Practice, Tower House Practice, Brookvale Practice, Weavervale Practice, Murdishaw Health Centre and Castlefields Health Centre.

Dr David Wilson is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the time of the inspection there were no patients attending or receiving regulated services and we were unable to ask them about the service. However, we reviewed comments from patients that the service had received as part of its continuous satisfaction survey conducted.

Our key findings were:

  • Patients received care that was delivered safely and effectively.
  • Clinicians assessed patients according to appropriate guidance, legislation and standards and delivered care and treatment in line with current evidence-based guidance.
  • There were enough staff who were suitably qualified.
  • Patients were treated with respect and staff were kind, caring and involved them in decisions about their care.
  • Patients were offered appointments and treatment in a timely manner.
  • Information about services and how to complain was available and easy to understand.
  • There was an effective governance framework in place in order to gain feedback and to assess, monitor and improve the quality of the services provided.
  • The provider was aware of the requirements of the Duty of Candour.

The areas where the provider should make improvements are:

  • Improve the uptake of mandatory training within the staff team.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services