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Inspection Summary


Overall summary & rating

Good

Updated 18 April 2019

About the service:

Synergy Homecare- Rotherham is a domiciliary care agency providing personal care to people in their own homes. At the time of this inspection it was providing services to around 150 people.

People’s experience of using this service:

We found that people received a good service. The provider ensured care was delivered in a safe way, and had introduced electronic systems since the last inspection to improve the monitoring of call durations.

People told us they felt the staff were caring. They told us they got on well with staff. One described having “banter” with staff, and another described their regular care workers as being “like part of the family.”

Staff received training which was relevant to their roles. The provider had a system in place that meant if a staff member’s training expired they were not able to be assigned to undertake any care work. During the inspection we observed office staff arranging training for staff so that they remained up to date in their knowledge. People we spoke with told us they believed staff had received good training.

People were supported in maintaining good health, and staff liaised with external healthcare providers where appropriate to ensure that care was provided in a way that met people’s needs.

People were kept safe. They told us they felt safe when receiving care, and staff had received training in safeguarding and recognising the signs of abuse.

The provider had a system in place for managing complaints, although we saw they did not follow their own policy. We have made a recommendation that the provider adheres to their complaints policy so that complaints are better managed.

More information is in the full report

Rating at last inspection:

Good. The report was published in August 2016.

Why we inspected:

Scheduled inspection based on previous rating

Follow up:

Ongoing monitoring

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 18 April 2019

The service was safe.

Details are in our safe findings, below

Effective

Good

Updated 18 April 2019

The service was effective.

Details are in our effective findings, below.

Caring

Good

Updated 18 April 2019

The service was caring.

Details are in our caring findings, below.

Responsive

Good

Updated 18 April 2019

The service was responsive.

Details are in our responsive findings, below.

Well-led

Good

Updated 18 April 2019

The service was well led.

Details are in our well led findings, below.