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Bluebird Care (Essex West) Good Also known as K & T McCormack

Inspection Summary


Overall summary & rating

Good

Updated 13 March 2019

About the service: This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults.

People’s experience of using this service:

¿ Staff had a good understanding of people's needs and provided person centred care which put people at the heart of the service. They continued to provide care in a way that ensured people had a good quality of life.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

¿ Safe systems were in place to manage medicines, and safeguarding matters.

¿ There were enough staff available to ensure people's wellbeing, safety and security was protected. A robust recruitment and selection process was in place.

¿ People described the staff as compassionate, kind and caring. People had developed good relationships with people using the service.

¿ Information included guidance for staff so they could follow a structured approach which enabled them to recognise and manage people’s health conditions and behaviour.

¿ Staff understood the importance of supporting people to have a good end of life.

¿ People were involved with care planning and staff knew people well.

¿ Robust systems were in place to seek the views of people who used the service, and check the quality. Spot checks, care planning review meetings and audits were carried out on a regular basis.

¿ People’s feedback about the service they received were integrally used, to review the service and to make improvements.

¿ The management team and staff continued to find ways to improve the service and remain driven by their passion for caring for people, including those living with dementia.

¿ This service met the characteristics of Good in all areas; more information is in the full report

Rating at last inspection: This service was last rated Good. (1 September 2016)

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor the service through the information we receive, and inspect the service, if risk is indicated.

Inspection areas

Safe

Good

Updated 13 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 13 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 13 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 13 March 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 13 March 2019

The service was well-led.

Details are in our Well-Led findings below.