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Peace Manor Residential Care Ltd - Ceres Road Unit Plumstead Good

Inspection Summary


Overall summary & rating

Good

Updated 25 November 2017

Peace Manor Residential Care Ltd - Ceres Road provides care and support for people with mental health needs. It can accommodate up to four people. At the time of the inspection the home was providing care and support to four people.

At our last inspection of this service on 14 September 2015 the service was rated Good. At this inspection we found the service remained Good. The home demonstrated they continued to meet all the regulations and fundamental standards.

People told us they felt safe living at the home. There were safeguarding and whistle blowing procedures in place and staff had a clear understanding of these procedures. People using the service and staff told us there was always enough staff on duty to meet people’s care and support needs. Robust recruitment procedures were in place. Action was taken to assess any risks to people using the service. Medicines were managed appropriately and people were receiving their medicines as prescribed by health care professionals.

Staff had the knowledge and skills required to meet people needs. The registered manager and staff had a good understanding of the Mental Capacity Act 2005 and acted according to this legislation. People using the service told us they were encouraged to eat healthy meals and cook for themselves. Staff monitored people’s mental and physical health and wellbeing and where there were concerns people were referred to appropriate health professionals.

People’s needs were assessed and care files included detailed information and guidance for staff about how their needs should be met. Staff encouraged people to be as independent as possible. People knew about the home’s complaints procedure and said they were confident their complaints would be fully investigated and action taken if necessary.

The provider took into account the views of people using the service, staff and health care professionals through surveys. They recognised the importance of regularly monitoring the quality of the service provided to people using the service. Staff said they enjoyed working at the home and they received good support from the manager.

Inspection areas

Safe

Good

Updated 25 November 2017

The service remains Good.

Effective

Good

Updated 25 November 2017

The service remains Good.

Caring

Good

Updated 25 November 2017

The service remains Good.

Responsive

Good

Updated 25 November 2017

The service remains Good.

Well-led

Good

Updated 25 November 2017

The service remains Good.