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Archived: Upton Grange Good

The provider of this service changed - see old profile

The provider of this service changed - see new profile

We have edited the inspection report for Upton Grange from 28 June 2018 in order to remove some text which should not have been included in this report. This has not affected the rating given to this service.

Inspection Summary


Overall summary & rating

Good

Updated 19 November 2020

Upton Grange provides accommodation and personal care for up to 52 older people and people living with dementia. Accommodation is in single rooms with en-suite facilities. Communal facilities include bathrooms, lounges, dining rooms and an accessible garden area.

We found the following examples of good practice.

Managers worked effectively with other staff to ensure they followed correct infection prevention and control (IPC) procedures and were provided with current IPC guidance. Staff completed IPC training. Regular competency checks were carried out to ensure they followed correct procedures and knew how to keep people safe during the COVID-19 pandemic.

Well stocked and clearly signed personal protective equipment (PPE) stations were located around the service. Staff were observed using correct PPE equipment when carrying out their duties. People told us staff always wore the correct PPE and they felt safe whilst living at Upton Grange. Staff were observed social distancing whilst supporting people.

Risk assessments related to COVID-19 were in place and regularly monitored; this included risks related to the health and wellbeing of both people and staff. A structured plan was in place to ensure people were admitted to service safely and measures in place to prevent the spread of infection.

Staff told us they felt safe at work and well supported by the registered manager and senior staff. Staff were provided with details of appropriate services should they wish to access independent support with their wellbeing.

People were supported with their wellbeing through regular one-to-one contact with staff and support to contact family and friends. The provider had recently implemented a ‘Relative’s App’ to allow people and family to exchange messages, videos and pictures whenever they wished to. Safe measures were in place to facilitate family visitors in exceptional circumstances and in the event that regular visiting could resume.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 19 November 2020

Inspected but not rated.

Effective

Good

Updated 19 November 2020

Caring

Good

Updated 19 November 2020

Responsive

Good

Updated 19 November 2020

Well-led

Good

Updated 19 November 2020