The Care Quality Commission
  • Dentist
  • Dentist

Archived: Devon Square Orthodontics (Site 2)

9 St Pauls Road, Newton Abbot, Devon, TQ12 2HP

Provided and run by:
Devon Square Orthodontics Limited

All Inspections

7 February 2013

During a routine inspection

On the day of our visit no patients were being treated in this practice and we noted that the practice was totally integrated with the main practice very close by. It was also pointed out that it would be normal for patients to be treated in both practices. Thus we spoke with four patients in the main practice. They were complimentary about the practice. They felt that they were treated with respect and dignity. They told us that they were informed about the choices, alternatives and possible outcomes of their treatment.

We found that overall the patients felt they received an excellent service. One patient said "Absolutely brilliant - excellent" and another said "Very good communication - very impressed". We were told that the staff were "Always immaculate". We observed that the staff were very friendly and treated people with courtesy.

We noted that comments boxes were present in the waiting room and that patients used them often.

We found the practice was friendly, welcoming and informative and all four patients we interviewed felt the same.

We saw that patients were listened to in all areas of the practice, which we found to be clean and comfortable throughout. All four patients we spoke with stressed how clean and comfortable they found the practice.

We saw that patients were able to give consent for treatment appropriately and the staff were well trained and caring. The practice was well led and the staff were observed to be well organised.