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Offices of IHI Care Services Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 26 April 2019

What life is like for people using this service:

The service had continued to provide a quality service. People using the service spoke positively about the management team and staff and confirmed their package of care was being delivered in a way and at a time that met their needs.

People were assisted to have maximum choice and control over their lives. It was evident through discussions with people that staff felt supported and morale was good. Everyone was committed to ensuring people received care and support based on their preferences and life choices. People who used the service, relatives and staff members spoke positively about the service and the management team.

Systems and processes within the service were continually reviewed to ensure people were safe. Relatives told us staff knew people well and had built positive relationships in a manner that promoted dignity.

People had an active say in how the service operated and managed, through face to face discussions with the registered manager or care coordinators. The care package was reviewed in consultation with people using the service and changes to the package accommodated.

Good governance systems and processes were in place to ensure the service operated safely and within current legislation. Staff files provided evidence, safe recruitment practices were in place and all staff were suitable to work with vulnerable people. Care plans and risk assessment for people who used the service were in great detail and provided staff with clear directions on how the person wished their care to be delivered.

Care was delivered in a person centred way and always with the consent of the person. People were protected against abuse, neglect and discrimination through good safeguarding processes. Staff understood what constituted abuse and the subtle signs to look for. They confirmed they had received safeguarding training and knew the reporting process well.

More information is in Detailed Findings below.

Rating at last inspection:

Good (report published 15 March 2016).

About the service:

IHI is a home care agency and provides care and support to 51 people in the community living in and around Smethwick and surrounding areas. The office is centrally located in Smethwick for people to access or a member of the management team will carry out a home visit to provide information about the service.

Why we inspected:

This was a planned inspection based on the rating at the last inspection. The service remained rated good overall.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme or if any issues or concerns are identified.

Inspection areas

Safe

Good

Updated 26 April 2019

The service remains Good

Details are in our Safe findings below.

Effective

Good

Updated 26 April 2019

The service remains Good

Details are in our Effective findings below.

Caring

Good

Updated 26 April 2019

The service remains Good

Details are in our Caring findings below.

Responsive

Good

Updated 26 April 2019

The service remains Good

Details are in our Responsive findings below.

Well-led

Good

Updated 26 April 2019

The service remains Good

Details are in our Well Led findings below.