Archived: Kare Plus Bournemouth

Updated 4 August 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This is the first inspection since the service registered with us in March 2017.

This inspection took place on 24 May 2018 and was announced. We announced this inspection to ensure people could be contacted and asked to take part in our inspection. The inspection team was made up of one inspector and one expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience made calls to people who used the service, their relatives and staff.

Before the inspection we reviewed information we held about the service. This included notifications the service had sent us and information received from other parties. We received a Provider Information Return (PIR).This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

During our inspection we spoke with three care workers, a social care professional and the registered manager and the nominated individual. An expert by experience in Dementia and older people spoke with a total of 12 people by telephone on 23 May 2018. We visited three people in their own homes with the member of staff providing their care on 24 May 2018.

We reviewed a range of records which included four care and support plans and daily records, four staff records relating to training, personnel files and the staff duty rosters. We saw policies and procedures and quality monitoring documents.

We requested further information from the manager related to the management of the service and we received this as requested on 24 May 2018.

Updated 4 August 2018

Kare Plus Bournemouth is a domiciliary care agency. It provides personal care to older people living in their own houses or flats in the community. At the time of this inspection 13 people received the service.

This announced inspection site visit activity started 23 May 2018 and ended 8 June 2018. It included visiting the registered location (the office) to see the registered manager, staff and to review records, policies and procedures.

There was a registered manager for the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager was dedicated and passionate in their role. They knew people's needs well and were prominently involved in the day to day running of the service.

Staff understood about people's preferences, routines and the support they needed to maintain their independence and remain living in their own home.

Risks to individuals were assessed and monitored. When incidents took place, the registered manager reflected on the events to ensure learning was embedded for future practice.

Appropriate checks were made before staff started to work to make sure they were suitable to work with people.

People were supported by staff who were committed, compassionate and enthusiastic. Staff told us they felt supported in their roles and had received training that provided them with the necessary knowledge and skills.

Staff understood the need to gain consent and followed legislation designed to protect people's rights and freedoms. Staff understood people's individual needs and were able to make adjustments to ensure these needs were met.

There was a complaints policy in place which people felt comfortable using if they had concerns.

Management and quality assurance systems were in place to drive continuous improvement and the service. The whole team were committed to providing a quality personalised service to people.