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Archived: Aspire Community Care & Support Good

This service was previously registered at a different address - see old profile

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 22 March 2019

About the service:

• Aspire Community Care & Support is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to the whole population. Not everyone using Aspire Community Care & Support receives a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

• The provider had one domiciliary care agency within their registration.

• At the time of the inspection it was providing a service to six people.

People’s experience of using this service:

• People were protected against avoidable harm, abuse, neglect and discrimination. The care they received was safe.

• People's risks were assessed and strategies put in place to reduce the risks.

• People's likes, preferences and dislikes were assessed and care packages met people's desired expectations.

• People and their relatives provided positive feedback about the care, staff and management. They said the service was caring, timely, effective and well-led.

•People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• People's care was person-centred. The care was designed to ensure people's independence was encouraged and maintained.

• People and their relatives were involved in the care planning and review of their care.

• The service had a stable management structure. The provider had implemented systems to ensure they continuously measured the safety of people's care and quality of the service.

Rating at last inspection:

• Requires Improvement (report published on 18 January 2018)

Why we inspected:

• All services rated "requires improvement" are re-inspected within one year of our prior inspection.

• This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

• We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 22 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 22 March 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 22 March 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 22 March 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 22 March 2019

The service was well-led.

Details are in our Well-led findings below.