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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 23 May 2017

We carried out an announced inspection on 19 April 2017, when we visited the offices. We gave 24 hours’ notice to the service because the location provides domiciliary care and we wanted to be sure a member of the management team would be available. Care4u2day Limited provides care and support to people living in their own home. At the time of our inspection 25 people were being supported by Care 4u2day Limited.

The service has a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We previously inspected Care4u2day Limited in January 2016 and found they were not meeting the standards in relation to effectively monitoring the quality of the service and safe recruitment. This was a breach of Regulation 17 of the Health and Social care Act 2008 (Regulated Activities) regulations 2014 and Regulation 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. During this inspection we found that the service had made the required improvements and were fully compliant with the regulations.

People told us they always feel safe with the staff from care4u2day Limited. Staff knew how to keep people safe and risks to people’s safety and well-being were identified and managed. People’s care records were regularly reviewed and updated to reflect the change in their needs. There were sufficient numbers of staff deployed to support people. The provider had a robust recruitment process which ensured that potential staff where suitable to work with vulnerable people.

People kept their medicines in their own homes and were prompted and or supported by staff to take them and this was managed and recorded appropriately. People were asked for their permission before staff assisted them with care or support.

Staff received intermittent supervision from management which helped them to feel supported and valued. They told us they felt able to seek assistance when they needed to.

People received support to eat and drink regularly and were assisted to access healthcare appointments as needed. People’s privacy and dignity was always respected and promoted. People told us they were treated with kindness and compassion by staff and continuity of staff positively impacted on the ability to develop meaningful relationships with care staff.

People’s care records were regularly updated to provide a detailed account of their needs and care. People told us they felt confident to raise anything that concerned them with staff or management, and any issues were addressed and resolved. Arrangements were in place to obtain feedback from people who used the service; which showed that people where happy with the service they received.

Inspection areas

Safe

Good

Updated 23 May 2017

The service was safe

Staff had been trained in safeguarding and were aware of the processes that were to be followed to keep people safe.

Medicines were managed appropriately and safely.

Staffing levels were appropriate to meet the needs of people who used the service. Staff recruitment and pre-employment checks were in place.

Effective

Good

Updated 23 May 2017

The service was effective

Staff did not always receive an annual appraisal

Consent was sought in line with current legislation and people were supported by staff that had been trained to meet their individual needs.

Staff were aware of the requirements of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLs). People were supported to eat and drink sufficient amounts to maintain good health.

People were supported to access other health and social care services when required.

Caring

Good

Updated 23 May 2017

The service was caring

People who used the service had developed positive relationships with staff at the service.

People’s privacy and dignity were maintained.

Responsive

Good

Updated 23 May 2017

The service was responsive

Staff were aware of people’s support needs, their interests and preferences.

There was a complaints procedure in place.

Well-led

Good

Updated 23 May 2017

The service was well-led.

There was a registered manager in place and staff felt supported by the management team.

Audits were undertaken and the provider had a robust quality assurance system that sought the views of people who used the service. locatable or available at the location.