11 February 2013
During a routine inspection
With people's permission we observed five consultations. We also looked at their dental records and other records kept by the provider.
People were given appropriate information and support regarding their care and told us they understood the choices available to them. We saw the dentist explain treatment options.
People's privacy was respected. Their views and experiences were taken into account in how the service was provided.
People experienced care and treatment that met their needs. Treatment was planned and delivered in line with individual treatment plans, with attention to people's safety and welfare.
There were arrangements in place to deal with medical emergencies. People told us that their families had had no difficulty getting emergency appointments.
The provider had taken reasonable steps to identify the possibility of abuse and prevent it from happening.
People were protected from the risk of infection. They were cared for in a clean environment.
The provider enabled staff to maintain their skills and knowledge, and supported them to deliver care and treatment safely.
The provider had effective systems to check and monitor the quality of their service. There were also systems to identify, assess and manage risks to the health, safety and welfare of people using the service and others.