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Inspection Summary


Overall summary & rating

Updated 8 August 2018

This inspection took place on 20 June 2017. The inspection was announced. We gave the provider 48 hours' notice of our inspection to ensure we could meet with the provider of the service on the day of our office visit.

Hillview independent Living is a domiciliary care agency which is registered to provide personal care support to people in their own homes. On the day of our inspection visit, the service was supporting one person. As we could not answer all the key lines of enquiry (KLOE) against the regulated activity we were not able to award a rating for the service.

Not everyone using Hillview Independent Living receives the regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

The registered manager also owned the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe and assured the support they received helped them manage their health. The registered manager completed background checks needed to assure the suitability of staff before they commenced work. The registered manager understood the training needed when supporting people with their medicines.

The registered manager undertook training to ensure people were supported based on best practice. The registered manager understood the need to obtain a person's consent before supporting them with their personal care.

People liked and valued the care and support offered by the registered manager. People felt involved in day to day decisions about their care and felt their feedback was listened to. People felt their dignity and respect was promoted

People were able to direct their care and talk about the care they needed so it was individual to them. As people’s needs changed they were able to change their care to meet their changing circumstances.

The registered manager understood the importance of reviewing and updating people's care so that it met people's expectations. People felt able to contact the registered manager and feedback what they thought of their care. Policies and procedures were in place to support the registered manager develop quality assurance systems. The registered manager was working to develop their networking skills in order that they can develop relationships with other local stakeholders.

Inspection areas

Safe

Updated 8 August 2018

The service was safe.

People felt safe around the registered manager who understood how to keep people safe. People were assured the registered manager understood their needs and how to manage the risks to their health.

Effective

Updated 8 August 2018

The service was effective.

The registered manager updated their training to ensure they supported people in line with Best Practice. People’s consent was obtained before care was delivered.

Caring

Updated 8 August 2018

The service was caring.

People were able to direct and influence their care on a day to day basis. People’s dignity and respect was promoted.

Responsive

Updated 8 August 2018

The service was responsive.

People contributed to planning their care in order that it was individual to their needs. The registered provider understood their needs. People had access to the provider’s complaints procedure and understood how to complain.

Well-led

Updated 8 August 2018

The service was well led.

People approached their registered manager to review and discuss their care needs. People found the service well run. The registered manager had policies and procedures in place and was working to develop their quality assurance systems further.