Upton Dental Practice

Updated 15 September 2026

We carried out this announced on-site inspection on 28 September 2026. We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Upton Dental Practice is in Upton, Wirral and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 4 treatment rooms. At the time of our inspection, there was a total of 14 staff, of which there were 3 dentists, 1 dental hygienist, 4 qualified dental nurses, 2 trainee dental nurses, 2 reception staff, 1 compliance manager and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 1 dental nurse and the practice manager.

Updated 15 September 2026

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients told us staff were friendly, welcoming and approachable and that they received timely and effective care. Feedback indicated patients felt supported during appointments and valued the practice's ability to accommodate urgent appointments when required.

Patients commented positively about the standards of cleanliness and presentation of the practice. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during appointments without feeling rushed. They also told us staff were happy to answer questions and ensure they felt comfortable throughout their visit.

Patients told us they were given clear information to help them make informed choices about their treatment and any associated costs and felt involved in decisions about their care. Patients said sufficient information was provided when medicines were prescribed. They also told us they were supported to maintain their oral health and were given appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed regularly and, where suggestions had been made, appropriate action would be taken.