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Inspection carried out on 25 January 2018

During a routine inspection

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults and younger disabled adults. Eazy Innovations provides domiciliary care services to people living in the community in their own homes in Camden. There were currently two people using the service. The service provides personal care to older people who have personal care needs.

This is the first inspection of the service since initial registration in February 2017.

At the time of this inspection there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission [CQC] to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People using the service had a care plan which contained information about the person and their care needs and requirements. As part of the care planning process, the registered manager carried out risk assessments which covered the home environment, personal care needs, moving and handling and health and safety.

Care staff were trained about how to identify types of abuse and there was clear guidance about the actions they should take if they had any concerns.

The registered manager and care staff had a good understanding of the Mental Capacity Act 2005 and how this could impact on the provision of care and support. Care plans demonstrated that mental capacity assessments took place. Neither person using the service lacked capacity.

Care staff received training in the safe administration of medicines. The registered manager monitored medicines recording and administration and there were robust systems in place to ensure this was managed safely.

The service had safe recruitment processes in place. These included obtaining references and the completion of a criminal record check prior to the care staff commencing their employment. Care staff told us that they felt supported in their role and received regular supervision. All of the care staff had been working at the service for a little under six months. Annual appraisals had not yet been completed yet, although the registered manager told us this would occur when they were due but prior to August 2018 when care staff first started working at the service.

Care staff, when they first started working at the service, received an in-house induction and training, which included first aid, safeguarding, moving and handling and medicine administration.

A spot check system was in place in order to monitor the care and support provided to people along with regular reviews of people’s care and support needs. No missed or late visits had occurred.

The service had a complaints policy which was given to people using the service and relatives. The registered manager reported that they had not received any complaints since the service began operating.

Although the service was relatively new, quality assurance questionnaires had been completed. These showed a high degree of satisfaction with the servicer by people using it and their relatives. There was regular contact with people by the registered manager.

As a result of this inspection we found that the provider met all of the key lines of enquiry that we looked at. Please refer to the main body of this report for further details.