The Care Quality Commission
  • Doctor
  • Out of hours GP service

Hastings Primary Care Hub

Overall: Good read more about inspection ratings

Station Approach, Hastings, East Sussex, TN34 1BA (01424) 884410

Provided and run by:
Integrated Care 24

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Hastings Primary Care Hub on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Hastings Primary Care Hub, you can give feedback on this service.

27 July 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Hastings Medical Practice and Walk-In Centre on 27 July 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The practice provided both general practice services with a list of patients registered to the practice and also a GP led walk in service open to unregistered as well as registered patients.
  • Patients registered with the practice said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.

  • The practice was open from 8am to 8pm and saw all patients that presented during that time.

  • The practice saw 98% to 99% of patients using the walk in service within two hours.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

To ensure that maximum and minimum fridge temperatures are recorded and reviewed on a daily basis.

To review systems for recording of carers to ensure that all patients who wish to identify themselves as carers have this documented.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice