Updated 10 August 2017
Integrated Care 24 Limited – Head Office is the registered location for the out-of-hours GP service provided by Integrated Care 24 Limited.
Integrated Care 24 Limited is a not-for-profit social enterprise that provides urgent medical care and advice out-of-hours for patients across much of the south east. The Head office location provides services across Kent. The service is contracted by the NHS clinical commissioning groups for these areas. It provides primary medical services outside of usual working hours (out-of-hours or OOH) when GP practices are closed, this includes overnight, during weekends and when practices are closed for training. The service covers a population of approximately 1.500,000.
Most patients access the out-of-hours service via the NHS 111 telephone service. This service is undertaken by a different provider and calls arrive electronically at IC24 after being triaged by that provider. Patients may be seen by a clinician, at a local primary care centre usually located adjacent to a hospital Accident and Emergency facility, or patients may receive a telephone consultation or a home visit depending on their needs. Some patients access the primary care centres by walking in or are referred from the hospital accident and emergency departments or other urgent care centres.
The health of people in Kent is generally better than the England average. Deprivation is lower than average, however about 17.6% (48,300) of children live in poverty. Life expectancy for both men and women is higher than the England average.
The GP out-of-hours service is provided at the Primary Care Centres (PCC) show below:
William Harvey Hospital
Tonbridge Cottage Hospital
Darent Valley Hospital
Darenth Wood Road
Gravesham Community Hospital
During the inspection we visited the Maidstone PCC and inspected the medicines and controlled drugs for the out of hours vehicle servicing the Cranbrook catchment area.