Archived: Absolute Care Services Limited

We found the agency offered an organised service and provided flexible and responsive support. People we spoke with were happy with the quality of care and the support they received. Comments included, 'No problems, if I needed help it would be there' 'I am so happy with them (agency)' 'A very good service' and 'Nice people, they are doing everything right.'

We found that people's needs were properly assessed and that care and support was planned and delivered in line with their individual care plans. People using the service and their relatives felt involved in planning their care. They told us the agency regularly met with them to review their care and support needs.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

Staff told us they liked working for Absolute Care Services. When asked what the agency did well comments included, 'The induction was so informative and they eased me in gently', 'Good company to work for' and 'It's a supportive network, they are always there 24/7.' All staff we spoke with told us management were helpful and there was always someone to talk to if needed.

The provider had an effective system to regularly assess and monitor the quality of service that people received. People said they could raise any concerns or complaints with the agency.

At the time of our inspection, there were approximately 160 people using the service and 76 staff employed. We visited the agency office and met with the registered manager, the operations manager and five staff. We spoke by telephone with seven people who used the service.The overall feedback was highly complimentary about the care and services provided and told us that people benefitted from a well-organised and reliable service.

People felt staff were caring and treated them with dignity and respect.

People told us they had regular carers and the majority were kept informed if there was a change. Comments included, 'everyone who has been has been nice', 'they are very kind and gentle' and' a good agency, my carer is lovely and will do anything for me.' One person spoke about their regular carer and said 'X is very good, ever so nice to me'.

People told us that they were involved in all aspects of their care. They said they could voice their concerns and had confidence that any complaints would be dealt with.

There were effective systems in place to monitor the quality of the service provided. Staff told us that they felt well supported and received appropriate training to meet people's needs.