• Doctor
  • Independent doctor

Castle House

Overall: Good read more about inspection ratings

Orchard Street, Canterbury, CT2 8AP (01227) 451233

Provided and run by:
All Health Matters Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

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Background to this inspection

Updated 30 August 2019

All Health Matters Limited is the registered provider of services carried out at the location Castle House.

We carried out an inspection of Castle House. Regulated activities provided at this location are carried out by nurses and include pre-travel health assessments, travel health advice, anti-malarial medications, travel vaccinations and non-travel vaccinations. The clinic is also a registered yellow fever vaccination centre.

Castle House,

Orchard Close Mews,

Orchard Street,

Canterbury,

CT2 8AP

The travel clinic is an independent private clinic situated in the town centre of Canterbury. The clinic is situated on the ground floor of a purpose-built premises; there is direct access from the car park providing easy access for people with mobility issues and parents using pushchairs. Toilet facilities are available on the ground floor.

The clinic is open five days a week Monday to Friday are 9am to 5pm.

The clinic has receptionists and two qualified travel health nurses (female) working variable hours. The clinic does not offer consultations or treatments to children under the age of 18 years of age. The travel nurses had access to two doctors and a nurse prescriber who worked within the occupational side of the clinic.

How we inspected this service

Before visiting, we reviewed a range of information we hold about the practice and asked other organisations to share what they knew.

During our visit we:

  • Spoke with the registered manager, company occupational health practice manager

and doctors based at the clinic. We also spoke with the receptionists.

  • Reviewed seven CQC comment cards where clients shared their views and experiences of the service.
  • Looked at documents the clinic used to carry out services, including policies and procedures.
  • Reviewed clinical records of clients to track their progress through the service.

To get to the heart of clients’ experiences of care and treatment, we always ask the following five questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Overall inspection

Good

Updated 30 August 2019

This service is rated as Good overall. (Previous inspection October 2018 no rating was given).

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Castle House under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At Castle House those occupational health related services provided to customers under arrangements made by their employer or a government department are exempt by law from CQC regulation. Therefore, they did not fall into the scope of our inspection.

The Managing Director is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

As part of our inspection we asked for CQC comment cards to be completed by clients prior to our inspection. We received seven comment cards which were all positive about the service that had been provided.

Our key findings were:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • The clinic had clearly defined and embedded systems to minimise risks to customer safety.
  • Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • Information about services and how to complain was available.
  • There was a clear leadership structure and staff felt supported by management. The clinic proactively sought feedback from staff and customers, which it acted upon
  • People were protected by a strong comprehensive safety system including a commitment to preventing slavery and human trafficking.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care