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Inspection Summary


Overall summary & rating

Good

Updated 19 September 2017

We inspected Station Villa on the17 August 2017, the inspection was unannounced. Station Villa is one of a number of services in Cornwall which are run by the provider, Keelex 176 Limited. Station Villa provides accommodation for up to 16 people who have a learning disability. At the time of the inspection thirteen people were living at the service.

At the last inspection, in September 2016, the service was rated Good. At this inspection we found the service remained Good.

A registered manager had recently been appointed to the company who oversaw the day to day operations of Station Villa plus its other residential services. People, relatives and staff spoke very highly of the changes that the new manager had put in place at Station Villa, and the high level of support that they felt they received from them. One person said “I like her, it’s so much better here now” and a member of staff said “She has opened my eyes to a new way of working. It is more person centred. They [people we support] really are at the centre in everything we now do.”

The registered manager had a clear vision for the service and encouraged people, relatives and staff to express their views and opinions. The manager led by example and expected all the staff to carry out their role to the same standard.

People told us they felt safe living at Station Villa and with the staff who supported them. People told us, “I like it here” and “I am really happy.” Relatives told us they were, “Very happy” with the care provided and the support they received from staff and the management team of Station Villa.

We observed people had good relationships with staff and staff interacted with people in a kind and respectful manner. People told us they felt staff were “great” and “helpful.” The staff team had developed caring and supportive relationships with people using the service. A relative commented “[person’s name] is treated kindly and [their] dignity is respected” and that staff “Go that extra mile.” People were supported to maintain contact with friends and family and had the opportunity to be involved in decisions about their care and the running of the service.

Care and support was provided by a consistent staff team, who knew people well and understood their needs. People had dedicated key workers who were responsible for updating care plans and leading on supporting people. These were chosen according to their experience and relationship with the person concerned.

A visiting health and social care professional was positive about the care and support that people received at Station Villa. They told us that it was “Very person centred, the best it’s been.” They also commented that the staff team were encouraging people to develop their daily living skills so that people could become more independent and be proud of their own skills and abilities.

People told us that staff were very supportive and were fully involved in every aspect of their life, both in Station Villa and in the community. People told us they had set goals of things that they would like to achieve. Some examples were; going to the shop unsupported, undertaking educational courses, attending a music concert in London, or going on holiday. People told us, and showed us photographs of when they had achieved some of these goals and were proud of their accomplishments. This showed that people were fully involved in setting their own goals, and were supported to, where possible, work towards achieving them.

There were sufficient numbers of suitably qualified staff on duty and staffing levels were adjusted to meet people’s changing needs and wishes. Staff completed a thorough recruitment process to ensure they had the appropriate skills and knowledge. Staff knew how to recognise and report the signs of abuse.

Staff were supported through a system of induction and training. Staff told us the training was thorough and gave them confidence to carry out their role effectively. New employ

Inspection areas

Safe

Good

Updated 19 September 2017

The service remains Good

Effective

Good

Updated 19 September 2017

The service remains Good

Caring

Good

Updated 19 September 2017

The service remains Good

Responsive

Good

Updated 19 September 2017

The service remains Good

Well-led

Good

Updated 19 September 2017

The service remains Good