The Care Quality Commission
  • Doctor
  • GP practice

Healing Health Centre

Overall: Good read more about inspection ratings

Wisteria Drive, Healing, Grimsby, South Humberside, DN41 7JB (01472) 280221

Provided and run by:
Healing Partnership

All Inspections

During an assessment under our new approach

Date of Assessment: 2 April 2026. Healing Health Centre is a GP practice and delivers services to approximately 2369 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 97.03% White,1.2% Asian, 0.8% Mixed, 0.95% Black and 0.2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 9th decile (9 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers. The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes. We identified some shortfalls in health and safety, recruitment and infection prevention and control however, the provider took immediate action to address these shortfalls and implemented improved procedures to enable improved monitoring and ensure ongoing compliance.

13 March 2018

During a routine inspection

This practice is rated as Good overall. (Previous inspection Dr Koonar November 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive follow-up inspection at Healing Health Centre on 13 March 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

  • Staff involved and treated patients with compassion, kindness, dignity and respect.

  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

  • The practice implemented service developments using input from clinicians to understand their impact on the quality of care.

The practice had implemented a new telephone system for patients to allow them to efficiently select the service they need.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice