Aurora Hyde Lodge

Updated 16 March 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was undertaken by one inspector.

Service and service type

Aurora Hyde Lodge is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a manager in post who planned to become the registered manager.

Notice of inspection

This inspection was announced on the first day of the inspection we gave the service notice. The second day of our inspection was unannounced. The inspection took place on 10 February 2023 and 3 March 2023.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We reviewed three people’s care plans including additional information relating to their individual support needs. We observed how staff supported people during our inspection and we spoke with one person. We spoke with the operations manager, the manager, deputy, two shift leaders and three support staff. We reviewed paperwork relating to the day to day running of the service, along with external reports.

In between our visits we gained feedback from six relatives and tried to contact five health professionals however we were unable to gain their views.

Updated 16 March 2023

About the service

Aurora Hyde Lodge is a residential care home providing accommodation and personal care. The service provides support to up to eight people. At the time of our inspection there were seven people using the service.

The service also has an independent flat which has its own kitchen and access to a shared outside garden area. One person was living in this part of Aurora Hyde Lodge at the time of the inspection.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support:

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff promoted people’s independence including accessing the local community and clubs and activities that were important to them.

Right Care:

People were supported to receive person centred care that promoted their independence and placed people at the heart of the support they received. Care plans contained important information that reflected people’s individual needs including their likes and dislikes and their individual support needs.

Right Culture:

People were supported by staff who were described by relatives as kind and caring. At the time of the inspection relatives felt improvements were being made to the staffing situation. The manager confirmed they were working hard to ensure staff vacancies were filled. Rotas were flexible and staff were allocated reflecting what activities and support people required that day. Staff felt it was a nice place to work with a good staff team which supported each other.

Actions were being taken to address shortfalls identified as part of the inspection. Where external reports had identified health and safety concerns actions were being taken to address and undertake the work required.

Rating at last inspection and update

The last rating for this service was Outstanding (published February 2018). At this inspection we found the service was now Good.

Why we inspected

The inspection was prompted in part due to concerns received about the service including staffing and the care and support people were receiving. A decision was made for us to inspect and examine those risks.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has changed from Outstanding to Good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Aurora Hyde Lodge on our website at www.cqc.org.uk.