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Inspection carried out on 12 February 2013

During a routine inspection

We visited this dental practice at 10am on Tuesday 13 February 2013. We arranged this visit in advance. This helped to ensure that time was made available for us to speak with staff. On the day of our visit we spoke with two people who used the service. After our visit we telephoned and spoke with four people registered at Anchor Road. We also looked on the NHS Choices website to review any feedback about this service.

Everyone we spoke with was happy with the service provided and the staff. One person told us, "Staff are very attentive and helpful". People said that the dentist explained everything about any treatment they received, including information about costs.

Anchor Road provided private dental treatment and has a contract with the NHS to provide NHS dental care. We saw that information regarding the costs of any NHS treatment was on display in the waiting area. We were told that private fees were available upon request.

We looked around the dental practice and saw that it was clean. Everyone we spoke with said that the dental practice was always clean. One person said, "It is always clean, tidy and warm". An infection control audit seen raised some issues for action. We saw that some issues remained outstanding. The practice manager was aware of action to take to meet infection control standards.

Staff had not received an appraisal of their working practices recently. The manager was aware of this and was planning to introduce a new appraisal system.