Windsor Care Centre

Updated 23 March 2025

The inspection of Windsor Care Centre took place between 22 April 2025 and 5 May 2025. The inspection took place due to concerns raised relating to provider oversight of the home. We did not find evidence of concern regarding the management of the home. Windsor Care Centre is a care home providing personal care and nursing to up to 35 people. At the time of our inspection there were 51 people living at the home.

The last rating for this service (published 28 October 2023) was requires improvement and identified breaches of regulation in relation to people safe care and treatment and governance systems. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Risks to people safety and well-being were managed well as staff had a good awareness of people’s needs. Where records showed risk management plans had not been fully updated these were rectified immediately by the registered manager. Accidents and incidents were reviewed regularly and action taken to minimise risks going forward. This had led to a reduction in the number of falls and skin injuries people experienced. The property was clean, well-maintained and good infection prevention and control measures were in place to keep people safe.

Staff received training in all areas of their role and had regular supervision to support their work and development. Care records contained detailed guidance regarding how to provide people’s care safely and in line with their preferences. Staff told us they felt supported and valued in their roles.

The registered manager had a range of quality assurance and audit processes in place to monitor the service people received. They worked collaboratively with health and social care partners to ensure good outcomes for people. Where concerns were identified these were addressed promptly and action plans developed to monitor any progress going forward.

Updated 23 March 2025

People told us they were happy living at Windsor Care Centre and felt the registered manager had made improvements to the service. People told us the activities available had reduced although confirmed they were still able to go out and receive visitors. The registered manager had acknowledged this concern from people and had recruited additional activity staff to support people with their interests. There were sufficient staff available to people. Staff knew people’s needs, preferences and life histories well. This enabled staff to support people in a person-centred and respectful way. People received their medicines in line with their prescriptions. Where concerns regarding medicines were identified during the inspection immediate action was taken to rectify this. People told us they felt safe living at the home and felt able to raise any concerns openly. People were involved in planning their own care and were able to contribute to the systems within the home. There was a large range of meal options for people to choose from which took into account people’s cultural and religious needs.