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Inspection Summary


Overall summary & rating

Good

Updated 17 April 2018

Dimensions 2, Buckby Lane Way is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. The home provides accommodation and personal care to a maximum of four people who live with a learning disability, autism and/or associated health needs, who may experience behaviours that challenge staff. At the time of inspection four people were living at the home. The home had been developed and adapted in line with values that underpin the Registering the Right Support and other best guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can lead as ordinary life as any citizen.

This comprehensive inspection took place on 22 February 2018. The inspection was unannounced, which meant the staff and provider did not know we would be visiting.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People were kept safe from harm and staff knew what to do in order to maintain their safety. Risks to people were assessed and action was taken to minimise potential risks. Medicines were managed safely by trained staff and administered as prescribed. There were always enough staff deployed with the right mix of skills to make sure that care practice was delivered safely and to respond to unforeseen events. Staff underwent relevant pre- employment checks to ensure they were suitable to support people living with a learning disability.

Staff received training and supervision to maintain and develop their skills and knowledge, which enabled them to support people and meet their needs effectively. Staff applied the principles of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards in their day to day care practice. This ensured people’s rights were protected. People were supported to have a healthy balanced diet and had access to the food and drink of their choice, when they wanted it. The environment was personalised to meet people's individual needs and the provider ensured all required specialist adaptive equipment needed to support people effectively was available.

People experienced positive caring relationships with staff who consistently treated them with kindness and compassion in their day-to-day care. Staff supervisions and competency assessments ensured that people experienced care which respected their privacy and dignity, whilst protecting their human rights. Meaningful relationships developed within the home had a positive impact on people’s wellbeing. Staff encouraged people to do as much for themselves as possible and to experience new things to promote their independence.

People experienced care that was flexible and responsive to their individual needs and preferences. People’s care plans were person centred and detailed how their assessed needs were to be supported by staff.

Staff made sure that people could maintain relationships that mattered to them and encouraged social contact and companionship which protected people from the risk of social isolation and loneliness.

People and their relatives were given the opportunity to give feedback on the service during care reviews, meetings and feedback surveys. The service used the learning from feedback and complaints as an opportunity to drive improvement in the quality of care provided.

The service was well led. Quality assurance systems monitored the quality of service being delivered and action plans drove continuou

Inspection areas

Safe

Good

Updated 17 April 2018

The service remains Good.

Effective

Good

Updated 17 April 2018

The service remains Good.

Caring

Good

Updated 17 April 2018

The service remains Good.

Responsive

Good

Updated 17 April 2018

The service remains Good.

Well-led

Good

Updated 17 April 2018

The service remains Good.