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Dimensions 2 Buckby Lane Good

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 28 June 2012
Date of Publication: 31 July 2012
Inspection Report published 31 July 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People experienced care, treatment and support that met their needs and protected their rights. We found that Dimensions 2 Buckby Lane was meeting this standard.

User experience

We used a number of different methods to help us understand the experiences of people using the service. This was because the people using the service had complex needs which meant they were not able to tell us their experiences.

The residents were well dressed and appeared happy and content. We observed them approaching the staff members for assistance and saw that they were spoken to and treated with respect. We observed staff members ask the residents questions and wait for them to respond, including them in what happened in the house.

Other evidence

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

The house was clean and tidy with pictures of the residents’ recent holiday displayed on the wall. Each person had their own room. These were full of personal items and looked homely.

We saw that the care plans were current and person centred; a full assessment had been completed for each person. This included a section called ‘what’s important for me, now and in the future’. There was also a section called ‘the perfect week’ and ‘dreams for the future’ which detailed what each person wanted to happen now and going forward and what was needed in order for it to happen and any obstacles that might stop it from happening.

The care plans gave both detailed information about each resident as well as a summary for quick reference. We saw a section detailing the skills, qualities and interests of the resident and what qualities, skills and interests each resident’s care workers needed in order to be able to fully support them.

For one resident who could not communicate verbally there were several detailed scenarios in their care plan describing what behaviour the person might display in a variety of situations, what it meant and what actions the person wanted the care worker to complete. This meant that all staff members were able to provide the individual with the support required, because they were aware of the resident’s requirements and how to interpret non verbal communication..

We were told that recently one of the residents had begun to experience some difficulties when eating. A speech and language therapist had visited and made an assessment. They returned to reassess the individual while we were visiting. We saw that between visits they had asked for a detailed log to be kept of what foods had been eaten each day and any difficulty that the person had experienced. We saw that this had been completed each day for all meals.