Archived: Dimensions Leicester Domiciliary Care Office

People we spoke with told us they were satisfied with the care and support being provided and that their choices were respected. Staff had a good understanding of the needs of people who used the service and said they felt valued and supported in their roles. People we spoke with were complimentary about their support staff and felt comfortable with the care being provided.

We looked at the records of five people who used the service and found support plans were detailed and thorough and provided clear guidance to staff about how the persons' support should be delivered.

Staff had been appropriately screened to ensure they were suitable to work with vulnerable people.

The service had an appropriate quality assurance system and records were accurate and well maintained.

We looked at the support plans and records of four people who used the service and found people's needs were assessed and care was planned and delivered in line with their individual plan. Records showed that staff supported people to access community facilities and encouraged and respected the choices people made. For example, we saw that people had been supported to look for voluntary work opportunities. One person had expressed an interest in working with animals and the service had helped them find work at a local farm.

We found staff were aware of how to safeguard people and how to recognise different forms of abuse and that they received appropriate professional development.

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.

The service was compliant with the essential standards of quality and safety that we inspected.