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Inspection Summary


Overall summary & rating

Good

Updated 6 February 2018

The inspection took place on 8 January 2018 and was unannounced. Dimensions 1-2 Westbury Way is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. Dimensions 1-2 Westbury Way is registered to provide accommodation and support to six people. At the time of the inspection there were six people living there.

Rating at last inspection

At the last inspection, the service was rated good.

At this inspection we found the service remained good.

Why the service is rated good.

Processes and procedures were in place to protect people from risks to their safety and welfare, including the risks of avoidable harm and abuse and infection. Appropriate recruitment procedures were in place and sufficient staff rostered to ensure people’s safety. Medicines were managed safely within the service. Processes were in place to ensure learning took place from incidents.

Staff received training to maintain and develop their skills and knowledge in order to support people effectively. The registered manager had taken action to ensure staff received the provider’s required number of supervisions. People were supported by staff to eat and drink sufficient for their needs. Staff worked across organisations to ensure people received effective care which met their health care needs. The environment was purpose built for people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff had developed caring and kind relationships with the people they supported. People were supported by staff to be involved in decisions about their care wherever possible. Staff ensured people’s privacy and dignity was upheld during the provision of their care.

People’s care was based on support plans, which took into account people’s needs and preferences. People were able to take part in leisure activities, which reflected their interests. People and their relatives were provided with information about the provider’s complaints procedure.

There was a warm, friendly and home-like atmosphere. People’s relatives and staff were engaged with the service. Systems were in place to make sure the service was managed efficiently and to monitor and assess the quality of service provided. The service has sustained the improvements they have made in the key area of well-led, which is now rated good.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 6 February 2018

The service remains good.

Effective

Good

Updated 6 February 2018

The service remains good.

Caring

Good

Updated 6 February 2018

The service remains good.

Responsive

Good

Updated 6 February 2018

The service remains good.

Well-led

Good

Updated 6 February 2018

The service is now good.