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Archived: Dimensions 34-36 Seagarth Lane

The provider of this service changed - see old profile


Inspection carried out on 20, 21 August 2013

During a routine inspection

We spoke with two people using the service, and three members of staff. We observed support given to all people using the service during our inspection. A person told us they were very happy and liked living at the home. People appeared happy and contented, and care and support were observed to be respectful and responsive to individuals� needs.

Staff practices ensured people were enabled to give their consent to care and support whenever possible. Where people did not have capacity to consent, effective systems ensured their rights and well-being were protected in line with legal requirements.

People living at the service and staff knew and got on well with each other. We reviewed care plans for three of the six people at the service and they were detailed, up-to-date and person-centred.

The premises were designed and effectively maintained so as to be safe and suited to the specific needs of people living there. Staff were well supported by managers and colleagues and received sufficient on-going training to be able to carry out their roles effectively. There were adequate systems for recording and responding to complaints, and an easy-read guide to the process was available to people using the service.

Inspection carried out on 19 November 2012

During a routine inspection

During the visit we spoke and interacted with four of the six people who were living at the home. The other two people were away during the visit. We observed how people spent their time, the support they received from staff and whether they had positive outcomes. We also spoke to all the staff who were on duty. People told us that they liked living at the home and they were well looked after.

We found that people were supported and staff spent time assisting people and were aware of people�s needs. Staff were friendly, respectful and courteous when speaking with people. The care plans were detailed and reflected people�s needs. Appropriate arrangements were in place for the management of people�s medicines. Equipments were in place to support people to maintain their mobility and independence.

People were supported to be part of the local community and undertook community based activities including attending college. Staff supported people to access healthcare professionals and treatment as needed. There was an internal audit that looked at the quality and safety of care provision. People who use the service were asked for their views about their care and treatment and they were acted on.