You are here

Dimensions 1 Ridgewood Drive Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 18 October 2019

Dimensions 1 Ridgewood Drive, referred to in this report as Ridgewood Drive, is a care home providing personal care to five people living with learning disabilities. The service can support up to five people in one adapted building in a residential area.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People and relatives spoke highly of the service they received at Ridgewood Drive. The service had strong person-centred values and placed people’s wellbeing at the heart of their work. People received personalised support which met their needs and preferences.

Staff knew people well and worked hard to enable them to share their views, make choices and live active lives as independently as possible. People were fully involved in the planning and delivery of their care.

People’s needs were assessed and care was planned and delivered to meet legislation and good practice guidance. People’s support plans contained personalised information which detailed how they wanted their care to be delivered. Staff worked hard to provide people with varied activities and stimulation that met their interests.

Risks to people’s health, safety and wellbeing were identified, assessed and acted upon. People were protected from potential abuse by staff who had received training and were confident in raising concerns. There was a thorough recruitment process in place that checked potential staff were safe to work with people who may be vulnerable to abuse and avoidable harm.

People received their medicines as prescribed by their doctor and there were processes in place to manage the ordering, storing and disposal of medicines. Incidents and accidents were investigated, and actions were taken to prevent reoccurrence. Ridgewood Drive was clean, welcoming and pleasantly decorated. Staff received training and supervision to meet the needs of the people living in the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff who worked hard to promote their wellbeing. Staff were proud to work for the service and treated people with respect and dignity. The service promoted equality and diversity and worked hard to meet all of people’s individual needs.

There was strong leadership at the service. People and staff spoke highly of the registered manager and there was a positive culture at the service with people and staff feeling their voices were listened to.

There were effective quality assurance systems in place to assess, monitor and improve the quality and safety of the service provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 18 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 18 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 18 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 18 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 18 October 2019

The service was well-led.

Details are in our well-led findings below.